The sale of services featured on the website autosufficienza.it (hereinafter the “Site”) is governed by these General Terms and Conditions of Sale.
Identification of the Seller and Owner of the Website:
La FATTORIA DELL’AUTOSUFFICIENZA – AGRICULTURAL LIMITED LIABILITY COMPANY BENEFIT CORPORATION| Località Paganico, 1 – 47021 Bagno di Romagna (FC) | VAT no. and Tax Code: 03777150404 | Email: [email protected]
This document defines the booking and usage rules for the services offered by La Fattoria dell’Autosufficienza through the official website. The services include overnight stays, meals, courses, retreats, events and related activities, and ancillary services.
Definitions
- Fattoria: La Fattoria dell’Autosufficienza.
- Customer: natural person who purchases for personal and non-professional purposes (hereinafter also “user”).
- Services: activities that can be booked on the site, such as stays, courses, meals, events and retreats.
- Booking: request made online and confirmed via email.
Art. 1 – Characteristics of the services offered
All courses, retreats and stays are conceived as educational, cultural or recreational experiences. They do not constitute, in any way, medical, psychotherapeutic or healthcare treatments. Participation takes place under the full responsibility of the Client.
La Fattoria dell’Autosufficienza eroga i propri servizi adottando il proprio regolamento.
Art. 2: Purchase Terms
The booking process is managed through the bookinglayer platform connected to this website and the user wishing to proceed with the purchase must express their intention by following the instructions on the site and correctly completing all stages of the purchase process. The submission of the booking request or order by the user implies full acceptance of these General Terms and Conditions of Sale.
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- – Minimum age and responsibility for minors
The purchase of services on the Site is permitted to persons who have reached 18 years of age (adults). Individuals under 18 years of age may access the services only if accompanied by a parent or legal guardian, who will make the booking and accept these terms and conditions on behalf of the minor.
Art. 2: Information on prices
All prices for services displayed on the Site are expressed in Euros (€) and are inclusive of Value Added Tax (VAT). Prices refer exclusively to the services described. Any additional costs, relating for example to ancillary services, can be activated at the user’s discretion and are clearly indicated in the order summary before the user proceeds to confirmation and payment.
In the event that the service being booked includes overnight accommodation, a Tourist Tax will also be applied, which is collected directly at the facility.
La Fattoria reserves the right to modify prices at any time, without prior notice, it being understood that the price applied to the order will be that indicated at the time the request is submitted by the user. No minimum or maximum spending thresholds are envisaged.
Art 3: Payment Methods
3.1 – Payment execution
Following the completion of the booking process, the Customer will be redirected to a page for payment execution. Payment must be made within 30 (thirty) minutes of booking for confirmation of the booking itself and must be equal to the amount indicated at the end of the booking procedure. If this time is exceeded, the booking will not be confirmed.
Users may make payment for services in various ways:
- Bank transfer: the bank details (IBAN) for making the payment are provided at the end of the booking procedure with the relevant instructions on how to confirm that payment has been made;
- Gift card/Voucher (buoni regalo, crediti maturati, rimborsi, …);
- by credit/debit card through the Stripe platform, which provides the financial infrastructure service for the Internet;
- with Klarna, a service that allows you to purchase online and pay by dividing the amount into (3) three monthly instalments without interest.
In the event that the payment method chosen by the user involves any additional charges (e.g. fees for specific transactions), these will be clearly indicated in the order summary before payment confirmation.
In the case of payment by credit/debit card, the charge will be applied upon completion of the order procedure, upon receipt of the order confirmation.
Should the payment method chosen by the user be by credit or debit card, the charge will take place online, that is in real time through the payment platform of the relevant banking institution, following verification of the accuracy of the data provided by the user.
3.2 – Charging and security procedure in payment
The charge will be made upon completion of the payment procedure, that is only after (i) the details of the card used for payment have been verified and (ii) the issuing company of the payment card used by the Customer has released authorisation for the charge.
On this point, in application of Directive 2015/2366/ (EU) on payment services in the internal market (PSD2), users are informed that they may be required to complete the purchase procedure by satisfying the authentication criteria requested by the payment institution responsible for managing the online payment operation. The authentication criteria refer to the user’s identity and the simultaneous knowledge of the authentication code transmitted by the payment institution (Strong Customer Authentication). Failure to complete the procedure described above may result in the impossibility of finalising the purchase and therefore confirming the user’s booking. In this regard, La Fattoria cannot be held responsible for the failed completion of the booking.
The confidential payment card data (card number, cardholder, expiry date, security code) are encrypted and transmitted directly to the payment processor without passing through the servers used by La Fattoria. La Fattoria, therefore, does not have access to and does not store the payment card data used to proceed with the purchase.
Upon completion of the transaction, the Customer will receive immediate confirmation of the payment made based on the relevant payment system.
La Fattoria reserves, in any case, the right to suspend or cancel, at its own discretion and at any time, the execution of a booking in the event of non-payment or partial payment of any sum due from the Customer, in the event of late payment or in the event of fraud or attempted fraud through the use of the Site, including in relation to previous bookings. On this point, La Fattoria reserves the right to refuse or cancel orders that come from (i) a user with whom it has an ongoing legal dispute; (ii) a user who has previously violated these Conditions and/or the conditions and/or terms of the Contract; (iii) a user who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments, or ticket touting; (iv) users who have provided false, invented, fictitious, incomplete or otherwise inaccurate identification data and/or in any way not corresponding to the truth or referring to third parties, or who have not promptly sent the documents requested as part of the payment procedure or who have sent invalid documents.
In the context of combating Internet fraud, information regarding bookings made by the user may be transmitted to third parties authorised by law or designated solely for the purpose of verifying the Customer’s identity, the validity of the booking, as well as the payment method used. As an additional measure to the secure payment system and for the purpose of contributing to the prevention of Internet fraud, La Fattoria reserves the right to verify the personal data provided by the Customer and adopt the measures it deems appropriate (including cancellation of the order).
3.3 – Payment Completion
Upon completion of the payment procedure carried out on the Site, the Customer will receive a confirmation communication at the email address provided, within which they will find a summary of the services booked, the payment made and a link to access the Customer Portal.
The Customer Portal has been designed to facilitate customers in managing their own bookings. Among the various sections, the Customer will be able to access the payments section.
In the payments area, the Customer is given the possibility to view the history of payments made, execute payments to complete the balance for booked services, fill in the data for requesting an invoice and the history of their invoices.
To access the Customer Portal, you must have the booking number and the email address used to make the booking.
Art. 4: Use of services and cancellation policy
4.1 – Use of the Services:
Following payment, the user will receive a confirmation message at the email address provided, which will constitute proof of entitlement to use the service.
In the confirmation email you will find a summary of the services booked, the payment made and a link to access the Customer Portal.
The Customer Portal has been designed to facilitate customers in managing their bookings. Amongst the various sections, customers will be able to access:
- Online check-in: the Customer is required to complete the Online Check-in procedure via the Customer Portal before their arrival, or in any case within the maximum deadline specified in the booking confirmation. Completing the online check-in procedure before arrival is strongly recommended. This operation contributes to optimising internal organisation and streamlining the on-site registration phases, ensuring a faster and more efficient welcome process for the Customer. For the purpose of complying with the legal obligations set out in the Consolidated Public Security Act (TULPS), in particular for communicating guests’ data to the Public Security Authority, and for ISTAT statistical surveys, the Customer acknowledges that the provision of such data (including name, surname, date and place of birth, citizenship, type and identity document number) is an essential requirement in order to use the booked accommodation service.
- booking summary: summary of the services purchased and the guests for whom check-in must be completed.
- your details: summary of the data provided to the facility for managing the booking.
- additional services: summary of ancillary services included in the booking.
- Items purchased: summary of services purchased.
- payments: summary of the status of payments, as stated in Art. 3.3.
- Car sharing: looking for/offering a lift. In this section, La Fattoria grants customers who have made a booking the possibility to share their needs for finding or offering availability for journeys, for example to reach La Fattoria. Data is processed in accordance with the Privacy Policy published on the Site.
Online check-in: in the dedicated area, in addition to allowing the Customer to enter the information of each participant to speed up the registration procedure, the option is given to notify La Fattoria of any additional needs, useful for the staff to ensure the best possible experience, such as:
- dietary preferences, intolerances or allergies (*);
- additional notes: where the Customer may communicate any specific requirements related to the activities and/or services (*);
- need for the shuttle service.
(*) It should be noted that the completion and provision of this type of data and information (falling within the category of “special categories of data” pursuant to Article 4 of EU Reg. 2016/679) remains the responsibility of the Customer and is entirely optional. Should the Customer wish to provide such information, to enable La Fattoria to deliver personalised services/activities, they are informed that such information will be processed for the purposes and in the manner set out in the data processing notice published within the same section.
4.2 – Cancellation policy (conventional withdrawal) by the user:
Notwithstanding what is specified in the following Art. 6 regarding the exclusion of the legal right of withdrawal, La Fattoria dell’Autosufficienza offers its Customers the following contractual cancellation policy:
- for Courses & Retreats & Detox Retreats:
- For cancellations communicated at least 30 days in advance of the service start date, a full refund of the amount paid is provided.
- For cancellations notified between 29 and 15 days before the start date, a refund of 50% of the amount paid is provided.
- For cancellations communicated with less than 15 days’ notice or in case of non-attendance (“no-show”), no refund will be provided.
- for Ecotourism & B&B:
- For cancellations within 15 days of the event date, the refund is total and will be made by bank transfer or through methods agreed upon with the customer.
- For cancellations from the 14th day before the event, no refund is provided.
Nei casi in cui, in base alla presente politica di cancellazione, è previsto un importo a favore del Cliente, la Fattoria emetterà un credito sotto forma di voucher di importo pari a quanto dovuto. Il voucher sarà utilizzabile sul sito autosufficienza.it entro 12 mesi dalla data di emissione.
To exercise this right, the Customer must send an explicit statement (e.g. email) to the contact details provided.
Cancellation of courses or events by La Fattoria:
La Fattoria dell’Autosufficienza reserves the right to cancel a course or event should the minimum number of participants not be reached (as specified on the course description page) or due to force majeure. In such cases, participants will be informed promptly and will be entitled to a full refund of the amount paid, without this giving rise to any other claim for compensation. The refund may be used for the purchase and booking of new services.
In caso di annullamento del corso/evento da parte della Fattoria, il Cliente ha diritto al rimborso integrale della quota versata, mediante restituzione dell’importo con lo stesso mezzo di pagamento utilizzato o, se non tecnicamente possibile, tramite bonifico.
Art. 5: Nature of the services and exclusion of medical treatments
It is expressly clarified that the stays, courses and activities offered by La Fattoria dell’Autosufficienza are educational, recreational and wellness-oriented in nature. They do not constitute nor are they intended to replace in any way medical treatments, therapies or professional health consultations. La Fattoria does not provide healthcare services. Users with particular health conditions are required to consult their doctor before booking and to inform the facility of any specific needs, which will be assessed to verify their compatibility with the activities offered.
For specific services (e.g. Conscious fasting retreat), La Fattoria provides a list of ‘Exclusion Criteria’ (pathologies or clinical conditions that are incompatible). The Customer declares, under their own exclusive civil and criminal liability, to have reviewed such list and not to fall within any of the cases indicated. Booking by individuals affected by the listed pathologies is expressly prohibited for safety reasons. La Fattoria reserves the right to terminate the contract and deny participation should any discrepancies emerge with respect to what has been declared.
Art. 6: Exclusion of the statutory right of withdrawal
The Customer acknowledges that, pursuant to Article 59 of Legislative Decree 206/2005 (“Consumer Code”), the statutory 14-day right of withdrawal is excluded for the services offered by the Site. Specifically, this exclusion applies, among others, to the provision of accommodation for non-residential purposes, catering services or services concerning leisure activities where the contract provides for a specific date or period of performance (as in the case of overnight stays, meals and courses on pre-established dates).
The cancellation policy described in Art. 4 represents the contractual withdrawal terms applied by La Fattoria.
Art. 7: Guarantees
For services purchased by the user as a consumer, the legal guarantee of conformity applies, which requires the seller to provide services in conformity with what is described in the sales contract.
Art. 8: Liability and Exemption
The seller assumes no liability for service disruptions attributable to force majeure or fortuitous events, even where dependent on malfunctions and disruptions of the internet network. The user is responsible for the accuracy and truthfulness of the data provided during the purchase process.
The user acknowledges and accepts that participation in activities, courses and stays at La Fattoria dell’Autosufficienza may involve inherent risks. The user assumes full responsibility for any damage, injury or loss that they may suffer or cause to third parties during their stay, releasing La Fattoria dell’Autosufficienza from all liability, except in cases of wilful misconduct or gross negligence legally established. The user is required to behave with prudence and to follow all safety instructions provided by the staff.
La Fattoria dell’Autosufficienza declines all liability for accidents, injuries or damage to property or persons that may occur outside the boundaries of the property or during activities carried out independently by the Guest (e.g. free excursions, travel on public roads or paths not managed by the Fattoria), even if such activities take place during the period of stay.
Art. 9: Overnight Stays and Extra Services
- The costs of accommodation are separate from those of the courses and, although managed in the same booking process, are clearly identified.
- For overnight stays – Check-in times: from 3:00 pm to 7:00 pm. Check-out by 10:00 am.
- Cots or extra beds available upon request, subject to availability.
- Domestic animals are allowed, as regulated in the facility’s rules.
For all details, La Fattoria dell’Autosufficienza provides its services by adopting its own regulations, which the Customer, in the event of booking, declares to accept in full.
Art. 10: Complaints Procedure
Users may submit any complaints relating to purchases made on the Site by sending written communication to:
- Postal address: La Fattoria dell’Autosufficienza, Località Paganico, 1 – 47021 Bagno di Romagna (FC)
- Email address: [email protected]
The seller undertakes to provide a response to the complaint as soon as possible and in any case within 15 working days of receipt.
Art. 11: Competent Court
For any type of dispute, the Court of Forlì shall have exclusive jurisdiction.
Article 12: Processing of Personal Data and ODR Platform
Data will be processed in accordance with EU Regulation 2016/679 (GDPR). All information regarding the processing of personal data is available in the Privacy Policy published on the Site, which complements this document.
Pursuant to Article 14 of Regulation (EU) No. 524/2013, users are informed that the ODR Platform for online dispute resolution can be accessed at: https://ec.europa.eu/consumers/odr or https://consumer-redress.ec.europa.eu/index_it).
Article 13: Final Provisions
The sales contract and these General Terms and Conditions of Sale are governed by Italian law.
